Booking Details & Rules

Base Rate

• Standard Suite (1BR): $700 TTD per night (up to 2 guests included)
• Family Suite (2BR): $900 TTD per night (up to 4 guests included)

Extended Stay Discounts

• 3-6 nights: 5% off total stay
• 7-13 nights: 10% off total stay
• 14+ nights: 15% off total stay

Check-In & Check-Out

• Check-in: 3:00 PM
• Check-out: 12:00 PM
• Check-in is conducted in person upon arrival
• Keys must be placed in the designated mailbox at check-out
• The unit must be left in a reasonable condition

Early Check-In / Late Check-Out

• Early Check-In (1:00 PM-3:00 PM): $100 TTD
• Late Check-Out (12:00 PM-2:00 PM): $100 TTD
• Late Check-Out (2:00 PM-5:00 PM): $200 TTD

Important

• Early check-in and late check-out are subject to availability
• A 15-minute grace period is allowed after check-out time (until 12:15 PM)
• Staying beyond 12:15 PM without approval will result in late check-out charges
• Staying significantly beyond the approved late check-out period may result in an extra night charge

Late Check-In

• Latest check-in time: 9:00 PM
• Guests arriving after this time must inform us in advance
• Failure to inform us before the latest check-in time may result in cancellation of the booking

No-Show Policy

• A no-show means the guest does not arrive by the latest check-in time and does not communicate
• If a guest does not arrive by the latest check-in time and gives no notice:
• Booking is cancelled
• Payment is non-refundable

Additional Guests

• Additional guest fee: $100 TTD per extra guest
• Standard Suite (1BR): maximum 2 additional guests
• Family Suite (2BR): maximum 1 additional guest

Occupancy Limits

• Standard Suite (1BR):
• Base occupancy: 2 guests
• Maximum occupancy with additional guests: 4 guests

• Family Suite (2BR):
• Base occupancy: 4 guests
• Maximum occupancy with additional guests: 5 guests

Important

• All additional guests must be declared and approved before check-in
• Undeclared overnight guests are not allowed
• The main guest is responsible for all persons included in the booking

Guest Arrival

• The main guest must be present at check-in
• Additional guests may arrive later only if they were declared and approved before check-in
• Undeclared guests are not allowed on the property

Visitors

• Maximum of 2 visitors per booking
• Visiting hours: 9:00 AM to 8:00 PM
• Guests must inform us before visitors arrive
• Visitors are not allowed to stay overnight unless registered and paid for as additional guests
• If the unit is already at maximum occupancy, visitors cannot be converted into additional guests

Unauthorized Visitors

• Unauthorized visitors must leave immediately when instructed
• Penalty: $100 TTD per visitor
• Repeated or serious violations may result in immediate termination of stay and/or refusal of future bookings

Payments

• Payments are accepted by bank deposit or cash
• Airbnb bookings follow Airbnb's payment system

Standard Bookings

• 50% downpayment is required upfront
• Downpayment must be made within 24 hours after booking communication
• Dates are held for 24 hours only pending correct downpayment
• Booking is not confirmed until all required steps are completed

Incorrect Downpayment

• Downpayments below 50% are not accepted
• Incorrect downpayments will be returned
• Dates remain open until the correct 50% downpayment is received

Remaining Balance

• Remaining balance must be paid at check-in or before check-in

Booking Form & ID Requirement

• A full booking form is required for first-time guests only
• Returning guests must complete a booking confirmation form for each new booking
• Once guest information is on file, a full form is not required again
• After downpayment is made, the booking form must be completed within 24 hours
• Bookings are finalized only after the required form is completed
• A valid government-issued ID (photo accepted) is required for the main guest (first-time submission only unless otherwise requested)

If the Form Is Not Completed Within 24 Hours:

• Booking is not confirmed
• Downpayment is refundable upon request

Cancellation Policy

• Before the Booking Form Is Completed:
• If the guest does not complete the booking form within 24 hours after making the downpayment:
• Booking is not confirmed
• Downpayment is refundable upon request

• After the Booking Form Is Completed:
• Booking is fully confirmed
• Downpayment is refundable up to 7 days before check-in
• Downpayment is non-refundable within 7 days of check-in

• Same-Day / Late Cancellations:
• Cancellations made on check-in day are non-refundable
• Cancellations made within 7 days of check-in are non-refundable

Last-Minute Bookings

• Applies To:
• Same-day bookings
• Next-day bookings
• Bookings made within 48 hours of check-in

• Rules:
• Full payment is required immediately
• No dates are held
• First person to pay gets the booking
• Booking form must be completed immediately after payment and before check-in
• Last-minute bookings are non-refundable once paid

Reschedule Policy

• Rescheduling is allowed only if requested at least 7 days before check-in
• Rescheduling is subject to availability
• Rescheduling is allowed once per booking
• If the new dates cost more, the difference must be paid
• If the new dates cost less, the original payment remains as paid
• Rescheduling requests made within 7 days of check-in are not allowed

Property Care & Guest Responsibility

• Damage / Liability:
• Guests are responsible for any damage caused during their stay
• This includes, but is not limited to:
• Broken items
• Missing items
• Damaged furniture
• Stained linens or towels
• Any property damage beyond normal wear and tear
• Damage costs may be charged to the guest

• Cleaning Responsibility:
• Guests are expected to keep the unit in a reasonably clean condition during their stay
• Cleaning fees cover standard turnover cleaning only
• Excessive mess, excessive garbage, or unusually dirty conditions may result in an additional cleaning charge

• Utilities Usage:
• Guests are expected to use utilities responsibly
• This includes electricity, water, and air conditioning
• Excessive or unreasonable use may result in additional charges

House Rules

• Noise & Parties:
• No parties or events are allowed
• Excessive noise or disturbances are not permitted at any time
• Quiet hours are from 10:00 PM to 7:00 AM
• Any disturbance to neighbors may result in immediate termination of stay without refund

• Smoking & Substances:
• No smoking is allowed inside the unit
• Smoking is only allowed outdoors, where applicable
• Illegal substances are strictly prohibited on the property
• Violation may result in cleaning fees, penalties, or immediate termination of stay

• Pets:
• Pets are not allowed unless explicitly approved in advance
• Unauthorized pets may result in additional charges or cancellation of stay

Access, Maintenance & Service Interruptions

• Access & Maintenance:
• Management may access the unit if necessary for maintenance, emergencies, or inspection
• Notice will be given when possible

• Service Interruptions:
• We are not responsible for interruptions in electricity, water, internet, or other external services beyond our control
• No refunds will be issued for such interruptions
• However, we will make every reasonable effort to resolve any reported issues as quickly as possible

Guest Communication

• All communication during the stay must be directed to the designated host
• Guests must remain reachable during their stay for important updates or issues

Charges, Enforcement & Liability

• Any outstanding charges must be paid by the guest
• Failure to follow guest house rules may result in:
• Additional charges
• Cancellation of booking
• Immediate termination of stay
• Refusal of future bookings
• Failure to pay outstanding charges may result in legal action or recovery measures

General Notes

• All bookings are subject to availability
• Rules apply to all guests and visitors
• Rules apply to all guests and visitors